Returns & Exchanges

At Hiboy, we want you to ride with confidence, which is why we offer a 30-day return policy on all electric scooters and bikes to ensure your complete satisfaction. If you are not satisfied with your purchase, we provide a streamlined process for returns and exchanges on all eligible products.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Equipment

  Ensure the product is in its original packaging, including all accessories, manuals, and the charger, to maintain eligibility for a full refund.

• 3.
  Ship the Product

  Affix the provided shipping label to your package and drop it off at the designated carrier location, ensuring the tracking number is recorded for your records.

• 4.
  Inspection and Refund

  Once our warehouse receives and inspects your return for any damages, we will process your refund or exchange within 5 to 7 business days.